If you have any comments, we encourage you to email or write in to us. This helps us to provide our patients with the best possible care that we can we can offer. We encourage all feedback and comments to help us achieve this. Please do not hesitate to email or write in to our Practice Manager Rohit Patel.
Because we want to ensure that all our patients are pleased with their experience of our service, we take complaints very seriously indeed. If a patient makes a complaint, we will deal with the matter courteously and promptly so that it is resolved as quickly as possible. Our procedure is based on these objectives.
This Practice has an effective complaints system in place to ensure that identifying, receiving, recording, handling and response to any comments, observations or complaints occurs within a strict timetable which is clearly documented. The complaints system is clearly displayed and all patients and visitors are confident that they will be listened and responded to without fear of discrimination.
Any complainant can be assured that they will be treated in a manner respecting their human rights and diversity; in a sensitive manner and that the complaint can be made by a variety of methods either verbally, by sign language or in writing.
Where they lack confidence or require help they will be supported by helpful staff members. Their complaint will be fully documented and fairly dealt with and following investigation, lessons learned can lead to changes being made to avoid future complaints.
These clear complaint procedures are monitored and reviewed and the named contact who is accountable for doing this is Rohit Patel
If you are not satisfied with the result of our procedure, then a complaint may be made to:
The Dental Complaints Service (08456 120 540)
37 Wimpole Street,
London, W1M 8DQ
PO Box 16738
Redditch B97 9PT
Tel: 0300 311 2233
Newcastle upon Tyne, NE14PA
High Street Dental Practice
102 High Street
|Mon||8:30 - 5:30|
|Tues||8:30 - 7:00|
|Weds||8:30 - 5:30|
|Thurs||8:30 - 5:30|
8:30 - 12:45
Closed for Lunch 1pm - 2pm
Tel: 01386 41569
If you would like to make an appointment please call us on 01386 41569. You can choose which dentist you would like to see at the practice but this will obviously depend on the appointment available.
For our registered patients call the surgery as early as possible and we will always try to accommodate you. An out of hours emergency service is available, please call 111.
Denplan Registered Patients Should Call 0800 844999 in an Emergency out of hours.